Apr 17, 2009 15:00 - By: Julie Sturgeon

Cartoon logo -- upscale entrees
There’s a new Mexican fast casual in town … not that we didn’t already have multiple Qdobas and Moe’s Southwest Grill and La Bamba, which serves burritos as big as your head right before your eyes. But when Bajio Mexican Grill made its debut in Greenwood, Indiana, my family was waiting at the doors.
We’re fans of breaking in new restaurants, if you hadn’t already guessed.
This one gets an A for the decor, which is every bit as fancy as a sit-down joint with waitresses. It’s certainly a nod to the Bajio region that spawned the chain’s name, right down to the handmade talavera tile, hanging copper pots, decorative lights and other artisan-style details.
They also offer a choice of sweet or traditional rice in your prepared-on-the-spot dishes, which caught my attention being a connousieur of fast-casual Mexican that I am. My husband was eyebrow-raisingly surprised they prepared his steak for a fajita in a little pan on the grill as he stood there, too.
It was rather like going to a Japanese steakhouse without the show.
Yep, this is definitely a good addition to the Cinco de Mayo destinations, particularly for those without a lot of time to celebrate beyond an enchilada and a beer. But the business writer in me couldn’t help but notice how the owners’ family struggled to work its way through the order with any kind of efficiency. They walked back and forth for the ingredients (a big no-no in an assembly line environment), had no clue what the prices were, and offered us lids and napkins from a Subway franchise they own up the street.

It's hard to say no to fajitas
So in the name of research (and a hankering for a sweet pork quesadilla), we returned to see how things progressed during the first month. I’m here to report they are now on par with every other fast-casual chain in this city: blank stares while you order, rather irritated they actually have to make some food, and no friendly chit-chat while they assemble your food. And despite the fact we asked for queso and chips twice, it never made it to our tray or (thankfully) the bill.
They also installed a brass bell by the cash register to ring every time someone puts money in the tip jar, which completely destroys the upscale atmosphere they worked so hard to create in the dining area. “Well, dear, what if you figure out what sights we want to see in Rome, and I’ll take …” CLANG! “Barcelona. Do you want to research Naples…” CLANG! “or shall we go up there and pimp slap the person giving them money and creating this loud racket in my head?”
Talk about a disincentive to tip what is only average service in the first place.
On the other hand, they do have a license to serve beer, so on holidays like Cinco de Mayo, I could change my mind if they let me ring the bell myself.
Bajio Mexican Grill
670 US 31 South
Greenwood, IN 46142
(317) 889-1001
Photographer credits: Bajio Mexican Grill, Daquella manera,